Refund policy

Return & Refund Policy

Effective Date: November 4, 2026

Thank you for shopping with Makeuwannadance Shoe. We want you to love your dance shoes, and we're here to help if something isn't quite right. Please read our return and refund policy carefully before making a purchase.

30-Day Return Window

We accept returns on dance shoes within 30 days of the delivery date. To be eligible for a return, shoes must be in like-new condition — unworn outdoors, free of scuffs, marks, or signs of use, and returned in their original packaging with all tags and inserts included. Shoes that show signs of wear, or that are returned after the 30-day window, will not be eligible for a refund.

Return Shipping

We provide return shipping at no cost to you. To start a return, contact us at the contact section on our website with your order number, and we'll send you a prepaid return label along with instructions. Please note that refunds are issued only after we receive and inspect the returned shoes.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card issuer to post the refund. Original shipping charges are non-refundable.

Right Size Exchange Policy

We know sizing can be tricky when ordering dance shoes online. That's why one complimentary exchange is included with your original purchase if you receive the wrong size. This covers a single size exchange for the same style of shoe — we'll cover the shipping both ways.

To request your complimentary exchange, contact us at the contact section on our website within 14 days of delivery with your order number and the size you'd like instead. Exchanges are subject to size availability; if your requested size is out of stock, we'll work with you to find a solution, including a refund if preferred. Additional exchanges beyond the first, or exchanges for a different style, will be handled on a case-by-case basis and may incur shipping charges.

Damaged or Incorrect Items

If your shoes arrive damaged or you received the wrong item, please contact us within 5 days of delivery with photos, and we'll make it right at no cost to you.

Questions?

If you have any questions about returns, refunds, or exchanges, reach out to us through the contact section on our website. We're happy to help.